Technical Support Engineer (OSS/IP)

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Technical Support Engineer (OSS/IP)

Department:
Pre Sales
Project Location(s):
Rio de Janeiro, Brazil nationwide business trip sometimes.
Job Type:
Technical Support Engineer (OSS/IP)

Working place:

Base Rio de Janeiro, Brazil nationwide business trip sometimes.

OSS/IP Technical Support Engineer *1

Key Responsibilities:

1) Handle network management system failures and customer requests;

2) Deal with network changes within the network management system, including

network management system upgrade, etc;

3) Responsible for daily maintenance and inspection of network management

system, including reporting network failures to customers, etc;

4) Responsible for internal and external communication and coordination, and

establishing good stakeholder relationship;

5) Draft weekly report and other work reports.

Requirements:

1) Bachelor degree or above in telecommunications or network related major.

2) Familiar with network management system, experience in maintaining medium

to large networks

3) Familiar with TCP/Ip Protocol, IT knowledge

4) Holding CCNP is a plus.

5) English is mandatory.

 

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